International Services—Your Gateway to Care
MedStar Georgetown’s International Services department provides support to embassies and international organizations headquartered in Washington, D.C. and the many patients and their families traveling from overseas for medical care or physician consultation. For all international patients, we are here to ensure smooth navigation of our hospital and that all medical needs are met.
Patient Support Team—Medical and Financial
Under the direction of a Patient Care Manager, our Patient Care Coordinators and financial team provide a personalized service that supports and guides you through every aspect of your care—from appointments and consultations to the determination of treatment plans, cost estimates, international insurances and payments.
We Speak Your Language
Language services are available 24-hours a day, 7 days a week. Our staff speak Spanish and Arabic and are also qualified medical interpreters. Interpreter services are provided in over 175 languages including American Sign Language (ASL) for all patient appointments, procedures and in-patient stays. Qualified medical interpreters are available in-person or immediately via an on-demand video and phone system throughout the hospital.
Your Coordinator will ensure that interpreter services are provided appropriately.
Through the International Services Department, international patients have full access to all of MedStar Georgetown’s expert physicians, cutting edge treatments and technologies and advanced clinical programs. So, no matter what the medical need, international patients can rest assured that they will receive the very best in care.
- Specialized Personal Service
- Skilled Coordination Team
- Expert Physicians
- Cutting Edge Technology
- Language Support and Interpretation 24/7
- Treatment Plans
- International Insurance Plans
- Cost Estimates
- Lodging Assistance
- Escorts to Appointments and Procedures
- The Very Best in Care
Monday through Friday, 8 a.m. to 5:30 p.m.
Frequently Asked Questions about International Services
- What specialties are MedStar Georgetown known for?
- How do I make an appointment to see a doctor?
- How can I arrange for a second opinion?
- Do you need information about my health insurance?
- How can I get in touch with you?
- Does your staff speak my language?
- I do not speak English; are there doctors who speak my language?
- Do I have to pay for interpreters?
- Can you help me with accommodations and transportation?
What specialties are MedStar Georgetown known for?
There are four major specialties that MedStar Georgetown is known for:
- Lombardi Comprehensive Cancer Center—MedStar Georgetown is one of only 39 centers in the United States with a comprehensive cancer center designation from the National Cancer Institute.
- MedStar Georgetown Neurosciences—Offers such advanced technology as the CyberKnife® and offers treatments in Movement Disorders and Parkinson’s disease, Epilepsy and Stroke.
- MedStar Georgetown Gastroenterology—Offers nationally and internationally recognized expertise in all aspects of the digestive system and is a comprehensive resource for the evaluation and treatment of patients with complex digestive and liver disorders.
- Transplant Institute—MedStar Georgetown has become one of the largest and most comprehensive liver transplant programs in the area and is one of only a few in the world providing living donor liver transplantation.
How do I make an appointment to see a doctor?
Making an appointment is as easy as 1-2-3:
- Call our office at 202-444-1588 or send us an e-mail at: firstname.lastname@example.org
- Provide the following information: Your first and last name, date of birth, address and telephone number.
- Tell us your symptoms, or the name of the department where you would like an appointment.
How can I arrange for a second opinion?
Send us a medical report (translated into English) from your previous doctor that includes the diagnosis and the treatment you have received. This medical report will be sent by our office to the appropriate department to be reviewed by a doctor and a recommendation will be provided. Once the treatment plan has been determined, a cost estimate can be generated.
Do you need information about my health insurance?
Yes. Insurance information is very important. Each type of insurance is handled differently. For example, if you are a self-pay patient, payment is expected at the time of service. If you are financially covered by an embassy or an organization, a letter should be provided by them stating that they are responsible for all the medical expenses. For patients who have international insurance, their insurance information should be provided to us before seeing a doctor. Our office will contact the insurance company to request a pre-authorization for medical coverage. Patients with US-based insurance should provide us with a copy of the insurance card.
How can I get in touch with you?
Send us an e-mail now, and we will respond shortly: email@example.com
Does your staff speak my language?
Our staff speaks Arabic and Spanish. We can instantly access an interpreter on the phone to communicate with you in every other language. For all other languages, professional interpreters with medical experience will be provided based on a schedule of appointments and your needs at MedStar Georgetown University Hospital.
I do not speak English; are there doctors who speak my language?
There are MedStar Georgetown physicians, who are bi-lingual, but of course, this will depend on your need and your language, and we will try to refer you to these physicians wherever possible. However, interpreters are provided free of charge for all your appointments, procedures and in-patient stays at MedStar Georgetown University Hospital. As soon as your appointments are scheduled, medically-certified interpreters are assigned to you.
Do I have to pay for interpreters?
Can you help me with accommodations and transportation?
Yes, we can. Our office will assist with reservations for accommodations and transportation based on your needs. Once details of your arrival and schedule at the hospital have been confirmed, our Patient Care Coordinators will assist with making suitable arrangements for your accommodations and transportation in Washington, D.C.